At Vimpex, we are committed to providing high-quality products and services that meet or exceed the expectations of our customers. To achieve this, we have developed the following Quality Policy that guides our operations and interactions with stakeholders:
Customer Satisfaction: We are committed to ensuring that our customers are satisfied with the quality of our products and services. We work closely with our customers to understand their needs and expectations, and we continuously improve our processes to meet or exceed their expectations.
Continuous Improvement: We are committed to continuously improving our products, services, and processes. We use data and feedback to identify areas for improvement and implement changes that result in better quality, efficiency, and customer satisfaction.
Compliance: We comply with all applicable laws, regulations, and industry standards related to the quality of our products and services. We have implemented policies and procedures to ensure that our operations are conducted in a manner that meets or exceeds these requirements.
Training and Development: We provide our employees with training and development opportunities to ensure that they have the skills and knowledge necessary to produce high-quality products and services. We also encourage our employees to identify opportunities for improvement and provide feedback to management.
Prevention: We believe that prevention is key to maintaining quality. We identify potential quality issues before they occur and implement measures to prevent them from happening.
Communication: We maintain open and transparent communication with our stakeholders, including customers, employees, and suppliers. We listen to their feedback and use it to continuously improve our operations and products.
Environmental Responsibility: We are committed to minimizing our impact on the environment by implementing sustainable practices in our operations. We comply with all applicable environmental laws and regulations, and we continuously work to reduce waste and improve our energy efficiency.
Vimpex undertakes to supply only safety equipment and/or related services that fully comply with the standards and regulations and claims made relating to those products and/or related services. Where appropriate, Vimpex will maintain up to date technical files and associated documentation to ensure that regulatory compliance information can be supplied upon request.
Where products are sourced from external organisations which hold technical files relating to the products being offered, Vimpex will request confirmation that these files are current, complete, contain appropriate conformity assessment information and, where relevant, regulatory compliance certificates and will take all necessary steps to confirm the validity of the compliance documentation held by that external supplier in respect of the products being sourced.
Where services are provided related to safety equipment sourced from external organisations, Vimpex will maintain approval from the manufacturer that the services provided are assessed and approved by the external organisation.